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Return Policy

Refund & Return Policy

Last Updated: May 12, 2026

At Maison Verdane, we want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions under which returns, refunds, replacements, and exchanges may be requested.

By placing an order with us, you agree to this policy.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, the item must:

  • be unused
  • be in original condition
  • be in original packaging
  • include all original components
  • not show signs of wear, damage, or misuse

We reserve the right to deny returns that do not meet these conditions.

Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items are non-returnable unless defective or damaged:

  • used products
  • gift cards
  • clearance or final sale items
  • personalized or custom-made products
  • perishable items (if applicable)

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • your order number
  • photos of the issue
  • a description of the problem

If approved, we may offer:

  • replacement
  • exchange
  • refund
  • store credit

Return Shipping

If the return is due to:

Our Error

Examples:

  • wrong item shipped
  • damaged item
  • defective product

We will cover return shipping costs.

Customer Preference

Examples:

  • changed mind
  • no longer wanted
  • ordered wrong item

The customer is responsible for return shipping costs unless otherwise stated.

Original shipping fees are non-refundable unless required by law.

Exchanges

We may offer exchanges for eligible items depending on stock availability.

If a replacement item is unavailable, an alternative resolution may be offered.

Refund Processing

Once we receive and inspect the returned item, we will notify you of approval status.

Approved refunds are issued to the original payment method.

Please allow:

  • 5–10 business days for refund processing
  • additional time depending on your payment provider

Order Cancellations

Orders may only be canceled before fulfillment begins.

Once processing or shipment has started, cancellation may not be possible.

Refused Deliveries / Failed Delivery Attempts

If an order is returned due to:

  • refused delivery
  • incorrect address
  • failure to collect package
  • customs refusal

any return shipping, redelivery, customs, or handling fees may be deducted from the refund.

International Orders

International customers are responsible for:

  • customs duties
  • import taxes
  • VAT
  • brokerage fees
  • return shipping unless the issue was our error

Customs delays are outside our control.

Chargebacks

If there is an issue with your order, please contact us first before initiating a payment dispute.

Fraudulent or abusive chargebacks may be contested.

How to Start a Return

Contact us at:

maisonverdane@gmail.com

Please include:

  • order number
  • full name
  • reason for return
  • photos if applicable

Contact Us

Maison Verdane
Email: maisonverdane@gmail.com
Website: https://maisonverdane.com